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Shipping policy

 PLEASE EMAIL  info@introvertgiftboxes.com WITH QUESTIONS REGARDING YOUR ORDER

Shipping speed is how quickly your order will ship once it leaves our shop, not when the order is placed.

Some of our products come individually packaged to protect their shape and provide extra durability. Here are the products we may ship separately:

  • snapback hats, trucker hats, dad hats/baseball caps, and visors
  • backpacks
  • mugs, wine tumblers, and pint glasses
  • postcards and stickers
  • pillows with stuffing
  • posters
  • framed posters
  • canvas
  • bean bag cases
  • water bottles
  • notebooks
  • blankets

In some cases, we may fulfill products from the same order in different facilities, which means they’ll be shipped separately.

What’s the estimated delivery time?

Our average order fulfillment takes 2–5 business days for all production techniques.

But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT:

  • Issues with print or embroidery files
  • Products being out of stock
  • Shipping-related delays like failed delivery attempts, service disruptions, or harsh weather conditions

Nonetheless, we work hard to meet our delivery estimates with each order. 

If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 business days have passed, get in touch with us via email or chat, and we’ll take a look.

How can I track my order?

Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location via our tracking page.

INTERNATIONAL SHIPPING

We offer the following International Shipping Services:

  • USPS First Class International

  • USPS Priority Mail International

  • USPS Express Mail International

  • UPS Standard (Canada & Mexico)

  • UPS Worldwide Expedited 

International Sales must be approved and paid in full prior to shipment.

Shipping and handling do not include any broker fees, customs fees, tariffs, or taxes imposed on shipments entering the destination country, nor is Industrial Farm Co liable for payment of them.

We DO NOT collect any other duties or fees. All customs duty fees and taxes are the responsibility of the buyer. Customs duties, taxes, VAT, brokerage fees, or tariffs could be applied to your package at the discretion of your local customs officers or post office, and we have absolutely no control over this, nor do we know how much will be collected from you.

We also do not have any control over customs or the packages that they may randomly inspect, and we cannot guarantee that your sculpture will or will not be subject to searches through customs. However, we can tell you that the item that we ship is no more likely to be inspected than any other package.

We do not accept forced returns because you have not collected your package.

It is important to note that undeliverable packages or packages that go unclaimed by the customer will not be refunded. We reserve the right to charge for additional shipping should your package be returned to us. We also reserve the right to refuse returns. Any package sent back to us without express written permission will result in being treated as abandoned property

We collect postage that covers our cost of shipping and handling from the United States only.

ABANDONED PACKAGES

  • Free Shipping: Introvert Gift Boxes is not responsible for packages shipped via Free Shipping (if it is offered when you order) that are abandoned.

  • USPS First Class Domestic & International: USPS First Class service does not require USPS to scan your package at each facility it is processed through. We will not be able to track exactly where your package is and we are not responsible for USPS First Class International packages that are abandoned.

  • All Other Domestic Shipping Services: Please refer to our Refund Policy regarding replacements for "missing packages".

  • All Other International Shipping Services: Introvert Gift Boxes is not responsible for international orders that are abandoned once they arrive at their country of destination.